Description:

•Perform on-site analysis, diagnosis, and resolution of complex desktop problems for employees & associates, and recommend and implement corrective solutions. •Install, configure, test, maintain, monitor, and troubleshoot end-user equipment and software in order to deliver required service levels. • Performs regular maintenance on telecommunications and hardware technology as necessary. •Assess the need for and implement upgrades or repairs to PCs, including the installation or replacement of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, etc. •Ensure that physical connections (i.e. RJ-45 Ethernet jacks, connectors between PCs and servers, etc.) are in proper working order. •Run cabling and place connections for new wiring needs. •Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations. •Assist in maintaining an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment. •Document instances of component failure, repair, installation, and removal. • If necessary, liaise with third-party support and equipment vendors. •Assist in evaluating technical specifications for purchase of PCs, desktop hardware and related products. •Provide ongoing support, assistance, and training for hardware and telecommunications. •Track usage and maintain uninterruptible power supplies (UPS). •Develop procedure and written instructions to assist in the use of hardware and telecommunications. • Where required, administer and resolve issues with associated end-user software products. •Receive and respond to incoming calls and/or e-mails regarding problems. • Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs. •Collaborate with peers to ensure efficient use of technology. •Regularly reviews the progress of work in the department so that questions are answered, decisions are acted upon, and problems resolved as it pertains to hardware and telecommunications.