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Apple Offers Two More Free Months of Mobile Me Service

‘You can say one thing for Apple’s MobileMe team – they realize nothing says “sorry” like something free.’ -

Apple is known for developing stylish and intuitive products. Among these well working products was its .Mac service which simplified web hosting, email, and online storage for Mac users. So when the new MobileMe service was rolled out as essentially a free replacement upgrade to the .Mac service, the over 100,000 users of the service were thrilled.

The following months yielded nothing but disappointment to the service’s many users. The quality was so abysmal many users couldn’t even login and a majority of components were broken. Multiple times Apple wrote apologies to customers and issued them free service for a month, while proclaiming that the problems had been fixed. And each time more problems piled on.

It became so bad that recently Apple CEO Steve Jobs himself personally apologized on behalf of Apple and said that the service had not been living up to Apple quality. He alluded to “shakeups” of the MobileMe team, indicating someone might be getting canned.

So did the problems get fixed? Somewhat, but many critical problems still persist and many users continue to have difficulty with the service. The MobileMe team yesterday rolled out another apology note. The latest note reads:

We have already made many improvements to MobileMe, but we still have many more to make. To recognize our users’ patience, we are giving every MobileMe subscriber as of today a free 60 day extension. This is in addition to the one month extension most subscribers have already received. We are working very hard to make MobileMe a great service we can all be proud of. We know that MobileMe’s launch has not been our finest hour, and we truly appreciate your patience as we turn this around. Read this article for more details.

The MobileMe Team

Anyone that obtained MobileMe service before August 19, 2008 0:00 is eligible for the free two months. Apple even hopes to lure more customers aboard the MobileMe ship by offering those currently in a free trial another two months free.

© 2008, DailyTech

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